Contact Information

Name: Matt Halliday

Phone: (248) 860-1087

Email: [email protected]

Website: www.medallia.com

Citizen Engagement Platforms

State Participating Addenda

A Participating Addendum (PA) is generally used by a state Chief Procurement Official (CPO) to establish a state contract tied to a specific NASPO ValuePoint master agreement. The PA identifies unique terms and conditions specific to a state and identifies state agencies and other eligible entities in the state that are authorized to participate in the agreement. A state CPO may issue PAs that allow participation as follows:

  • Statewide – provides for participation by all state and local government agencies and other eligible entities within the state
  • State only – provides for participation only by state agencies
  • Other eligible entities only – provides for participation by local government agencies and other eligible entities, but prohibits participation by state agencies
Please review the Participating Addendum for eligibility details.

    Completed PAs

For questions related to participation in NASPO ValuePoint master agreements, please contact the Cooperative Contract Coordination team at [email protected].

Other Eligible Entity Participation

For states that do not use a Participating Addendum, or use a Participating Addendum covering only certain entities, other eligible entities may participate in a master agreement as described in an Eligible Entity Participation Document provided by NASPO ValuePoint.

Please review the Eligible Entity Participating Document for eligibility details.

For questions related to participation in NASPO ValuePoint master agreements, please contact the Cooperative Contract Coordination team at [email protected].

Medallia

Expiration
09/14/2026
Inception
09/15/2021
Download Model PA

Description

Master agreement # AR3759. Awarded categories: 4 – Customer Engagement and 5 – Social Listening.

Medallia is a pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for residents, employees and stakeholders. Medallia captures experience signals and feedback at every customer/employee touchpoint - in person, on calls and digital channels (web and mobile), over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with meaningful business outcomes. Using Medallia Experience Cloud, government agencies can better engage and serve their constituents, build trust in government, and more effectively deliver on their agency's mission. Moreover, Medallia has been independently verified to deliver best-in-class ROI and is recognized as a category leader by the likes of Gartner and Forrester.