Medallia

Master agreement # AR3759. Awarded categories: 4 – Customer Engagement and 5 – Social Listening.

Medallia is a pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for residents, employees and stakeholders. Medallia captures experience signals and feedback at every customer/employee touchpoint - in person, on calls and digital channels (web and mobile), over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with meaningful business outcomes. Using Medallia Experience Cloud, government agencies can better engage and serve their constituents, build trust in government, and more effectively deliver on their agency's mission. Moreover, Medallia has been independently verified to deliver best-in-class ROI and is recognized as a category leader by the likes of Gartner and Forrester.