Inmate Calling Solutions LLC d/b/a/ ICSolutions

Awarded Categories:
– Inmate Kiosks and Tablets
– Inmate Phones

ICSolutions has offered innovative, cutting-edge communications technology to correctional facilities since 2002. Throughout our 20 years, we have enhanced correctional facility safety, security, and efficiency through the continuous development and improvement of calling features, investigative tools, video visitation services, and tablet technology. As a result, we offer the industry’s most flexible and secure correctional technology solutions.

National Service Footprint
ICSolutions currently provides our ENFORCER calling system and outstanding customer service to more than 500 individual facilities, making up more than 250 agencies that serve approximately 350,000 inmates across the United States. Agencies using OUR SERVICES range in size from small city, county, and regional facilities to eight (8) large state DOCs housing as many as 42,000+ inmates. ICSolutions also supplies our inmate phone services under a 15-year contract with the nation’s largest correctional agency, the Federal Bureau of Prisons (FBOP), housing 159,000 inmates. The FBOP sets the strictest standards in the U.S. for correctional calling services. As such, THE ENFORCER has been subjected to the most rigorous testing standards in the nation to ensure its features operate to spec and its security is beyond reproach.

Our clients of every size rely on our proprietary ENFORCER calling system to process calls; THE ENFORCER is a truly scalable, proven platform that can be custom configured to meet specific needs in a wide variety of correctional environments. Furthermore, THE ENFORCER provides multiple levels of networking, call processing, and data redundancy that are unparalleled in the ITS industry – allowing ICSolutions to guarantee at least 99.99% system uptime for the facilities we serve. In addition, ICSolutions has successfully installed 4,000 video visitation units at more than 200 sites serving nearly 76,000 inmates. ICSolutions is also experienced in providing inmate tablets to our customers, having tablet solutions in about 130 client facilities supporting nearly 54,000 inmates using 25,000 tablets.