Indigov Corp.
Portfolio: Citizen Engagement Platforms
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Buying from a NASPO ValuePoint Contract? Learn How
How to Buy from a NASPO ValuePoint Contract
If you’ve identified a portfolio or supplier on the NASPO ValuePoint website and are ready to make a purchase:
The first step is to check whether your state has a Participating Addendum (PA) for that contract. Each PA outlines which entities within the state (such as agencies, counties, cities, public universities, or school districts) are authorized to purchase from the agreement.
If your organization is covered by a PA:
The next step is to follow your state’s or your organization’s established procurement procedures to complete the purchase. NASPO ValuePoint does not issue purchase orders or manage individual transactions, as each state or local entity retains its own procurement authority. These processes can vary widely, some state agencies may be required to use a central procurement platform (for example, an ERP (SAP, Workday, JD Edwards, etc.) or eProcurement System (Ivalua, SOVRA, CGI Advantage, etc.)), while local entities such as public universities or municipalities may have their own systems and approval thresholds.
Because these rules differ from state to state and even between organizations within the same state, NASPO ValuePoint cannot prescribe a single buying process, but encourages purchasers to work within their local procurement guidelines when utilizing NASPO ValuePoint contracts.
Contract Information
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Description
Indigov is the next-generation constituent management and correspondence platform for public officials and their staff. More than 1,500 Congressional staffers use Indigov every day to centrally manage constituent casework and correspondence from mail, email, SMS, social media, phone, and more. We support elected officials who serve more than 100 million people, and can now communicate with those constituents in a more meaningful, modern way. The cloud-based platform reduces average response time from months to minutes and saves staffers up to two hours each day. It is accessible from any mobile device. With Indigov's value-add items such as data layering and websites, we help elected officials transform their constituent experience.
Communications & Outreach: Use Indigov to respond to inquiries from across your channels and to create, approve, and send messages to targeted lists.
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Casework: Use Indigov to track every message related to a constituent's case on one screen, and update it from your computer, tablet, or phone.
Mass Email Response: Use Indigov to sort, batch, and auto-respond to incoming robo-mail with plain-language rules and just a few clicks.
Master Agreement
MA #AR3757
Download and review this supplier's contract and any amendments.
Products & Services Scope
- Category 1: Platform Management
- Category 4: Customer Engagement
NASPO ValuePoint makes every effort to maintain the accuracy and completeness of the documents on this website. However, all official records are maintained by the Lead State (or Participating Entity, in the case of participating addenda). In the event of any conflict between the documents on this site and an entity’s official records, the official records govern.
Questions, concerns, and feedback on this website’s content may be sent to [email protected].
What is a Participating Addendum?
A Participating Addendum (PA) is generally used by a state Chief Procurement Official (CPO) to establish a state contract tied to a specific NASPO ValuePoint master agreement. The PA identifies unique terms and conditions specific to a state and identifies state agencies and other eligible entities in the state that are authorized to participate in the agreement. A state CPO may issue PAs that allow participation as follows:
- Statewide provides for participation by all state and local government agencies and other eligible entities within the state
- State only provides for participation only by state agencies.
- Non State entities only provides for participation by local government agencies and other eligible entities, but prohibits participation by state agencies.
Review your state’s Participating Addendum (PA) to determine eligibility. If a PA is not currently in place, contact the state CPO to discuss whether participation may be considered.
For questions related to participation in NASPO ValuePoint master agreements, please contact the Cooperative Contract Coordination team at [email protected].
Please click here to review the Participating Addendum for eligibility details.