Inmate Calling Solutions, LLC dba ICSolutions
Portfolio: Inmate Communications
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Buying from a NASPO ValuePoint Contract? Learn How
How to Buy from a NASPO ValuePoint Contract
If you’ve identified a portfolio or supplier on the NASPO ValuePoint website and are ready to make a purchase:
The first step is to check whether your state has a Participating Addendum (PA) for that contract. Each PA outlines which entities within the state (such as agencies, counties, cities, public universities, or school districts) are authorized to purchase from the agreement.
If your organization is covered by a PA:
The next step is to follow your state’s or your organization’s established procurement procedures to complete the purchase. NASPO ValuePoint does not issue purchase orders or manage individual transactions, as each state or local entity retains its own procurement authority. These processes can vary widely, some state agencies may be required to use a central procurement platform (for example, an ERP (SAP, Workday, JD Edwards, etc.) or eProcurement System (Ivalua, SOVRA, CGI Advantage, etc.)), while local entities such as public universities or municipalities may have their own systems and approval thresholds.
Because these rules differ from state to state and even between organizations within the same state, NASPO ValuePoint cannot prescribe a single buying process, but encourages purchasers to work within their local procurement guidelines when utilizing NASPO ValuePoint contracts.
Contract Information
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Description
ICSolutions has offered innovative, cutting-edge communications technology to correctional facilities since 2002. Throughout our 20 years, we have enhanced correctional facility safety, security, and efficiency through the continuous development and improvement of calling features, investigative tools, video visitation services, and tablet technology. As a result, we offer the industry's most flexible and secure correctional technology solutions.
National Service Footprint
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ICSolutions currently provides our ENFORCER calling system and outstanding customer service to more than 500 individual facilities, making up more than 250 agencies that serve approximately 350,000 inmates across the United States. Agencies using OUR SERVICES range in size from small city, county, and regional facilities to eight (8) large state DOCs housing as many as 42,000+ inmates. ICSolutions also supplies our inmate phone services under a 15-year contract with the nation's largest correctional agency, the Federal Bureau of Prisons (FBOP), housing 159,000 inmates. The FBOP sets the strictest standards in the U.S. for correctional calling services. As such, THE ENFORCER has been subjected to the most rigorous testing standards in the nation to ensure its features operate to spec and its security is beyond reproach.
Our clients of every size rely on our proprietary ENFORCER calling system to process calls; THE ENFORCER is a truly scalable, proven platform that can be custom configured to meet specific needs in a wide variety of correctional environments. Furthermore, THE ENFORCER provides multiple levels of networking, call processing, and data redundancy that are unparalleled in the ITS industry - allowing ICSolutions to guarantee at least 99.99% system uptime for the facilities we serve. In addition, ICSolutions has successfully installed 4,000 video visitation units at more than 200 sites serving nearly 76,000 inmates. ICSolutions is also experienced in providing inmate tablets to our customers, having tablet solutions in about 130 client facilities supporting nearly 54,000 inmates using 25,000 tablets.
Master Agreement
MA #99SWC-NV22-13388
Download and review this supplier's contract and any amendments.
Master Agreement Amendments
Products & Services Scope
- Category 2: Inmate Kiosks and Tablets
- Category 3: Inmate Telephone Systems
Additional Documents
NASPO ValuePoint makes every effort to maintain the accuracy and completeness of the documents on this website. However, all official records are maintained by the Lead State (or Participating Entity, in the case of participating addenda). In the event of any conflict between the documents on this site and an entity’s official records, the official records govern.
Questions, concerns, and feedback on this website’s content may be sent to [email protected].
What is a Participating Addendum?
A Participating Addendum (PA) is generally used by a state Chief Procurement Official (CPO) to establish a state contract tied to a specific NASPO ValuePoint master agreement. The PA identifies unique terms and conditions specific to a state and identifies state agencies and other eligible entities in the state that are authorized to participate in the agreement. A state CPO may issue PAs that allow participation as follows:
- Statewide provides for participation by all state and local government agencies and other eligible entities within the state
- State only provides for participation only by state agencies.
- Non State entities only provides for participation by local government agencies and other eligible entities, but prohibits participation by state agencies.
Review your state’s Participating Addendum (PA) to determine eligibility. If a PA is not currently in place, contact the state CPO to discuss whether participation may be considered.
For questions related to participation in NASPO ValuePoint master agreements, please contact the Cooperative Contract Coordination team at [email protected].
Please click here to review the Participating Addendum for eligibility details.